The Ananda Apothecary: Essental Oils, Flower Remedies and Aromatherapy Supplies
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Ordering Information

To contact us with questions regarding shipping or order processing, or for status of an order that has already been placed, send us an email at custserv@anandaapothecary.com or call at 1-303-440-3766. We make every effort to ship your order within 24 hours of receipt, Monday through Friday. All orders are shipped via USPS First Class, Priority Mail or Express Mail.

Shipping Costs and Methods

  • $6.75 Standard Flat Rate 3-7 Day Service is shipped using USPS First Class or Priority Mail at our descretion. We ship many orders within 24 hours of receipt.
  • $14 Priority Flat Rate 2-4 Day Service is shipped via USPS Priority Mail, with expedited order processing.
  • Express Flat Rate 1-2 Day Service, Actual Shipping Cost plus $10 'Rush' fee, is shipped via USPS Express Mail. Orders placed before 1pm Mountain Time are shipped same day, special requests for same day shipping may be honored later in the day of the order is called in. Overnight to most areas, 2-day for rural addresses.

All shipping is via US Postal Service - Please use the shipping address where you receive your postal service mail. 'Delivery Confirmation' is a free service, and occurs with every shipment. Ananda Apothecary is not be responsible for shipments once they are indicated as delivered by the US Postal Service tracking system, available at www.usps.com. ONLY Express Mail includes en-route package status at www.usps.com ~ all other services provide delivery/signature confirmation upon package delivery.

Please note: As much as we'd like to offer it, in-store pick up is not currently available at this time.

Signature Requirements

Orders less than $500 are sent without a signature confirmation requirement. A signature confirmation is required for some orders over $500 at our descretion, and the $1.80 fee charged by the Postal Service for the confirmation will be added to the order before shipping. You may request to not have a signature requirement in the 'comments' section of the checkout page. You may also request to have a signature confirmation added to smaller orders if you feel it necessary for safe delivery of your package.

International Orders

Shipping charges for international orders will be assessed at the actual shipping charge incurred.
These will not be shown in the checkout process; the total cost will be sent via email upon order processing. International Priority service is sent via USPS Global Priority - costs average $25 for the first pound, and $30 including a second. We will do our best to pack your order safely in a small flat rate box (this works well for 5ml and 12ml bottles) which keeps the International Priority shipping charge down to $16.95. International Express is a faster option, with better package tracking. An accurate estimate can be made at the US Postal Service Website: www.usps.com. As with domestic orders, ONLY Express Mail includes en-route package status at www.usps.com. For the most timely and secure delivery of International shipments, we highly recommend using this option.

Order Processing

At Ananda Apothecary, we know your order is important to you, and we give each and every one our utmost attention. Orders are shipped as quickly as possible...orders using our $6.75 service are processed in the order in which they are received. These orders are often processed the next business day, though if received on Monday, it may take two days to get your order in the mail. Rush Service orders are put at the top of the order-processing cue, and will be shipped the day the order is received when possible. Express orders are shipped the same day they are received, provided the order is placed before 1pm Mountain Time.

Payment Methods

You may pay for your order by Visa, Mastercard, American Express, or Discover. If you would like to pay by personal check or money order, please do not use the online order process - instead, call, write (Ananda LLC, 2555 49th Street, Unit 3, Boulder, Colorado 80301), or email us your order. We will process your order immediately upon receipt of payment (there may be a short waiting period for clearance of a personal check). Please make checks or money orders payable to 'Ananda LLC'.

Returns

Ananda Apothecary offers a 'no hassle' returns policy. If for ANY reason, you are unhappy with your purchase, you may return it for an immediate refund. Return requests MUST be made within 15 days of order receipt as indicated by the delivery tracking system of the US Postal Service. Requests made after this time will not be honored. The customer is responsible for the cost of return shipping.

An RMA number must be received with your return to complete the refund process. To return any items, you must first receive an RMA number from us. Please email custserv@anandaapothecary.com, or use the contact form here, and let us know your order number, and what items you'll be sending back. We'll send you an RMA number right away. The RMA number you will be issued MUST appear on the address label of your package, and on any documents within the package as well. This ensures we are able track and process your return in the most efficient manner possible...thank you for your understanding!

To maintain quality and integrity, returns for essential oils are subject to an authorization by our staff. Any opened bottles of essential oils or blends will be assessed a 'restocking' fee at our discretion. Samples are available of each single essential oil in our collection. We encourage you to utilize this service if you are tentative about your purchase. Also, please note that due to their vibrational nature,open bottles of Flower Essences cannot be returned. Also, returns of essential oil samples are not allowed.

Again, your order is important to us. We are committed to providing you the best service possible in every way!

To speak to someone right now, call 1-303-440-3766. You can also email us at custserv@anandaapothecary.com.

 
 


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